Child Carer Terms
and Conditions
Introduction
1.
In this Agreement, Pluxee
UK LTD is referred to as "Pluxee".
2.
Pluxee
is authorised to contract with various clients in order to issue childcare
vouchers to their employees who are working parents and eligible to participate in the HMRC
childcare voucher scheme.
3.
By
registering as a Child Carer with Pluxee, you agree to accept such vouchers
in exchange for the provision of childcare services, subject to redemption
by Pluxee.
4.
These Terms
and Conditions set out the entire agreement between Pluxee and yourself,
the Child Carer to the exclusion of all other terms and conditions, and will
be referred to collectively as the Agreement. No additions to or variations of this
Agreement shall have effect unless expressly agreed in writing by Pluxee. Only
Pluxee and the Child Carer (neither the employee recipient of the voucher nor
Pluxee’s clients) may enforce this Agreement.
5.
This
Agreement will come into force on the date agreed when you registered as a Child Carer online.
6.
Neither
party will be liable for any breach of these terms and conditions, caused by
circumstances beyond their reasonable control.
7.
No
vouchers will be processed by Pluxee and no payment will be made
to you until a copy of the carer’s regulatory body certificate has been
provided to Pluxee.
8.
The Child
Carer will indemnify Pluxee from and against all claims,
costs, expenses, liabilities, damages or losses incurred or suffered by Pluxee
arising directly or indirectly as a result of or in
connection with any act or omission of the Child Carer or its employees, agents or
subcontractors in connection with the provision of childcare services or
performance of this Agreement.
9.
Either
party may terminate this Agreement immediately if the other party becomes insolvent
or commits a material breach of this Agreement, unless said breach is capable
of remedy and but is not remedied within thirty (30) days of written notice
requiring such remedy. Otherwise, either party wishing to terminate this
Agreement may at any time give to the other no less than sixty (60) days
written notice.
10.
Pluxee
will redeem the vouchers received by the Child Carer subject to
compliance by the Child Carer with this Agreement.
11.
This
Agreement shall be governed and construed in accordance with English law and
the English courts shall have exclusive jurisdiction to determine any disputes
which may arise out of, under or in connection with this Agreement.
The Childcare
Voucher Programme
1.
Pluxee
provides e-vouchers.
2.
Childcare
vouchers may only be redeemed by the Child Carer in exchange for childcare
services. Vouchers cannot be exchanged for cash or change given, and any
attempt to do so will constitute tax evasion. All vouchers must be redeemed
by the person to whom the e-voucher was credited. The value of a voucher is
expressed on the e-voucher remittance sent to an employee and on the
voucher appearing in the employee's account.
3.
The Child
Carer shall not charge the employee presenting the voucher a handling fee for
accepting the voucher.
4.
It
takes four (4) working days to process a voucher payment to a Child Carer subject to
sufficient funds being available.
5.
All
instructions to process vouchers received will be entered onto the Child Carer's
account on the day of receipt or if this is not possible, on the next working day.
Pluxee will then instruct the bank to send payment via BACS to the Child Carer
on the next working day. Pluxee shall not be liable for any failure or delay to
remit payment by BACS (which usually takes 3 working days).
6.
If
Pluxee informs the Child Carer that certain vouchers are stolen, fraudulent
or otherwise invalid, the Child Carer should not accept such vouchers and
Pluxee will not be liable to the Child Carer for non-redemption of such vouchers.
E-vouchers
1.
E-vouchers
will be redeemed by the employee accessing his/her internet account and
arranging payment directly to your bank account. Pluxee shall
have no liability to the Child Carer for sums owed by the employee for the
provision of childcare services paid for in this way.
Complaints
If you have a complaint, please contact our Customer Care team to assist, as follows:
Email: ccvcarer@care.pluxee.uk
Phone: 0800 328 7411
Initial complaints will be handled within three (3)
business days of receipt.
If the complaint is not resolved within
this timeframe, it will be escalated to the team leader, who will in turn
escalate to the Compliance Manger if they are unable to resolve it.
Upon resolving a Childcare Voucher (CCV)
complaint, a final resolution letter/e-mail will be sent to the complainant,
explaining how the complaint has been resolved.
If a CCV complaint is not upheld or
a complainant challenges the final response from Pluxee, the complainant
may escalate their complaint to the Childcare Voucher Providers
Association (CVPA), as provided below.
Childcare Voucher Providers Association (CVPA)
Pluxee is a member of the CVPA. In
offering the CCV Services, we undertake to act in accordance with the CVPA
Code of Practice which is available on the CVPA website at www.cvpa.org.uk. If
you are dissatisfied with the outcome of any complaint made to us as
regards our compliance with the CVPA Code of Practice, please send your
complaint to:
Childcare Voucher Providers Association (CVPA)
Ground Floor
4 Victoria Square
St Albans
AL1 3TF
Your Personal
details and the Data Protection Act 2018
1.
In providing these
services Pluxee acts as independent Data Controller and adheres to current applicable data
protection legislation, including the General Data Protection
Regulation ((EU) 2016/679) (GDPR), the UK Data Protection Act 2018 as well as
any other applicable legislation relating to data protection and privacy.
2.
For more information,
please refer to Pluxee’s Privacy Policy (see the link below) which explains in
detail the type of personal data we may collect about you, how this information
is handled and stored as well as how Pluxee will keep it safe.
http://www.smsbruk.co.uk/OnlinePrivacyPolicy.pdf
